Creating a Patron Message using Action Triggers

Messages can be automatically added to a patron’s OPAC account by an Action Trigger event. For example, when a hold is cancelled by a library staff member, a message can be added to the patron’s OPAC account to inform them of the cancellation.

Action Trigger Messages are set up in Admin → Local Administration → Notifications/Action Triggers. There are several new fields in the Trigger Event Definition that allow the configuration of Patron Messages:

Note

If you want to send patrons a notification email and an OPAC message when their hold is cancelled, use two separate Action Triggers: one for the email notification and one for the message.