Managing Patron Messages in the Staff Client

Patron messages can be viewed and managed in the staff client within the patron account.

  1. Retrieve a patron account in the staff client.
  2. Within the account, go to Other → Message Center.
  3. Double click on a message to view the full title and content as well as the date and time the message was created and the date and time that the message was read. Staff can also see if a patron has deleted the message from their OPAC account (Deleted?) and can manually delete a message by marking it as Deleted.

Note

When a message is marked deleted, the message will remain in Other → Message Center as a record that the patron received it.

Note

Deleting a patron visible note in Other → Notes will not delete the patron message from the Other → Message Center.

Message Center 9